WorkFlexStay Payment & Deposit Policy

WorkFlexStay may support payments through Stripe, another regulated payment provider, routed payment solutions, direct payment arrangements or temporary manual collection arrangements where reasonably required.

Secure payment-provider processing is the preferred route where available. Temporary manual collection is an operational fallback for onboarding, verification, payment-processing or other reasonable business circumstances and is not presented as the exclusive standard route.

All payments on WorkFlexStay are processed in EUR.

Invoices must be paid before the stated due date.

The first payment may include rent, prorated rent, service costs, deposit, cleaning fees, WorkFlexStay platform fees and applicable VAT / BTW as shown in the invoice or payment overview.

Where WorkFlexStay collects a payment as authorised collection agent of the Provider, payment to WorkFlexStay in that capacity constitutes valid payment towards the corresponding invoice obligations. WorkFlexStay is not the accommodation provider.

Payment may be required before the start of the rental period.

Prices are shown excluding VAT / BTW unless expressly stated otherwise.

Applicable VAT / BTW is shown in the invoice or payment overview.

Deposits may be shown separately and may be outside the VAT calculation where applicable.

WorkFlexStay may charge a platform fee according to the applicable Terms & Conditions.

Unless expressly stated otherwise, the fee is calculated over base accommodation rent excluding VAT / BTW, deposit, cleaning fees, damages, utility excess charges and pass-through costs.

A security deposit may be charged and may be used for unpaid rent or invoices, damages, missing items, cleaning, utility excess or other amounts due.

Security deposits may be paid directly to the Provider or processed through another payment arrangement communicated during the booking process. WorkFlexStay does not guarantee that deposits will be processed through the same payment route as rent or service costs.

Claims may be supported by photos, check-in / check-out records, invoices, estimates or other evidence. The Client may accept or dispute a claim through the Platform.

If the parties do not agree, the dispute remains between Provider and Client. WorkFlexStay may facilitate communication and evidence but is not a court, arbitrator or legal decision-maker unless expressly agreed in writing.

If payment fails, is reversed, charged back or remains unpaid, WorkFlexStay may suspend access, block bookings, send reminders, charge statutory commercial interest and reasonable collection costs or terminate Platform services.

Refunds depend on the applicable booking, invoice, agreement, cancellation and payment status.

Approved refunds are normally returned through the original payment method where possible.

Platform fees, deposits, rent, service costs and other amounts may be refunded, retained or settled according to the applicable agreement, invoice and Terms.

Consequences depend on booking status, start date, signed agreement, payment status and applicable Terms.

Cancellation before signing or payment may differ from cancellation after signing, payment or the rental start.

Signed agreements are cancelled or terminated according to the agreement and applicable Terms.

WorkFlexStay does not sell or ship physical products. It provides a digital B2B accommodation marketplace and related digital booking, contract, invoice, payment and communication services.

WorkFlexStay

van Hushovenstraat 6

5913VG Venlo

The Netherlands

Email: office@workflexstay.nl

Phone: +31 6 87099914

KvK: 42067675

BTW / VAT: NL005469340B21